Nepsewa Refund & Dispute Policy

At Nepsewa, we value our customers and aim to provide a hassle-free shopping experience. Your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our Refund & Dispute Policy below.

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✅ Refund Policy

1. Eligibility for Refund

   • Products must be returned within 7 days of delivery.

   • Items must be unused, unworn, and in original packaging with all tags intact.

   • Perishable goods, cosmetics, and personal items (for hygiene reasons) are non-refundable.

2. Refund Process

   • Once your return is received and inspected, we will notify you via email/phone.

   • Refunds will be issued to your original payment method (eSewa, bank transfer, card, or cash on delivery refund).

   • Refunds typically take 2–4 business days to process.

3. Non-Refundable Situations

   • Items damaged due to customer misuse.

   • Products purchased during flash sales or clearance offers.

   • Digital/virtual items.

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⚖️ Dispute Policy

1. Order Issues

   • If your order is missing, defective, or incorrect, please contact Nepsewa Support within 48 hours of delivery.

   • Our team will investigate and provide a solution: replacement, refund, or store credit.

2. Dispute Resolution

   • Customers are encouraged to first resolve issues directly with Nepsewa Support.

   • If not resolved, disputes will be escalated to the Nepsewa Dispute Team.

   • Final resolution will be provided within 7 working days.

3. Fair Use

   • Refunds and disputes are handled in good faith.

   • Repeated or fraudulent refund claims may result in account suspension.

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📞 Contact Us

For any refund or dispute request, please contact:

• Email: nepsewa@nepsewa.com.np

• Phone/WhatsApp: +977-9704026446

• Customer Care Hours: 10 AM – 6 PM (NPT)

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✨ Nepsewa is committed to delivering trust, quality, and fairness in every purchase.