At Nepsewa, we want your shopping journey to be smooth, transparent, and reliable. To make sure you understand how ordering and purchasing works on our platform, please review the following guidelines.

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✅ Placing an Order

1. Browse & Select

   • Customers can browse products by category, search bar, or featured collections.

   • Product details, images, pricing, and availability are clearly displayed.

2. Add to Cart

   • Select size/variant (if applicable) and click Add to Cart.

   • Multiple items can be added before checkout.

3. Checkout

   • Review your order in the cart.

   • Provide delivery details (name, phone, address).

   • Select a payment option:

     • Cash on Delivery (COD)

     • eSewa / Khalti / Online Payment

     • Bank Transfer

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✅ Order Confirmation

• After checkout, customers receive an Order ID and confirmation message via email/SMS/WhatsApp.

• Orders are processed within 24 hours (excluding public holidays).

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🚚 Order Processing & Delivery

• Standard delivery timeline: 2–5 business days inside Kathmandu Valley, 3–7 business days outside Valley.

• Shipping charges (if any) are displayed before confirming the purchase.

• Customers can track orders via their Nepsewa account or customer support.

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🔄 Order Changes & Cancellation

• Orders can be modified or canceled within 12 hours of placement (if not shipped).

• Once shipped, cancellations are not possible. Customers may still apply for a return/refund after receiving the item.

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⚖️ Fair Purchase Policy

• All purchases are subject to product availability.

• Nepsewa reserves the right to refuse or cancel orders due to:

  • Incorrect pricing or stock issues.

  • Fraudulent activity or misuse of offers.